Troubleshooting

Smart Previews + Catalog

Having trouble opening a catalog that we sent back? Edits not showing up? Lightroom asking you to upgrade to a newer version?

XMP Files

Common errors and issues when applying XMP files to RAW images. Are edits not updating in Lightroom? Labels and ratings not matching?

Uploading Files

Files not uploading? Uploading taking a long time? Was there an error during upload? Don’t know what files to upload?